Refund policy
Return and Refund Policy: Jensen Ranch Beef Co.
At Jensen Ranch Beef Co., we take pride in delivering our products directly from our ranch to your door. To ensure safety and quality, our return policies vary by product category.
1. Beef (Personal Delivery)
To ensure the highest quality and food safety, we personally deliver our beef products directly to you.
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Inspection at Delivery: Because beef is a perishable food item, we do not accept physical returns once a delivery has been completed and accepted. We kindly ask that you inspect your beef order at the time of delivery.
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Quality Concerns: If you are not satisfied with the quality of the beef at the point of hand-off, please notify our delivery team immediately or contact us at contact@jensenbeef.com within 24 hours.
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Missed Deliveries: We coordinate personal delivery times with you. Jensen Ranch Beef Co. is not responsible for spoiled products if a customer is not available at the scheduled time and has not provided a cooler or safe drop-off instructions.
2. Supplements
We have a 30-day return policy, which means you have 30 days from your initial order to request a return.
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Condition: There are no returns on opened or used products unless the product is damaged upon receipt.
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Eligibility: To be eligible for a return or exchange, your item must be in the same condition that you received it, unused, with seals intact, and in its original packaging. You’ll also need the receipt or proof of purchase.Â
3. Tallow Skincare
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Eligibility: You may return tallow skincare products within 30 days, which means you have 30 days from your initial order to request a return if the product is unused, in its original packaging, and the seal is unbroken.
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Natural Variations: Our tallow is a natural product; slight variations in scent or consistency are normal and do not qualify as "defective."
How to Start a Return
To start a return for supplements or skincare, or to report an issue with a beef delivery, you must contact us at contact@jensenbeef.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at contact@jensenbeef.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@jensenbeef.com